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Return & Exchange Policy

RETURNS

You may return new, unopened, and unused items within 30 days of receiving. All components of the product are necessary in order to be eligible. If your items do NOT meet the outlined requirements, we will not accept it and it will be returned to you.

All returns must be approved via email: customerservice@parkermountainmachine.com

Returns are subject to a 10% restocking fee.  Please allow 3-8 business days for your bank/ card issuer to process the funds.

The customer is responsible to cover return shipping costs.

If your order meets the outlined requirements, please ship it back to us at:

Parker Mountain Machine
19 Fire Rd 13
Strafford, NH 03884

It is IMPERATIVE that you include a copy of your invoice in the box and write what you are returning

If your items do NOT meet the outlined requirements, we will not accept it as a return and it will be returned to you.

Please return your items in APPROPRIATE packaging. Any returns that are damaged due to negligence of proper packaging, cannot be refunded.


EXCHANGES

You may exchange new, unopened, and unused items within 30 days of receiving for items of equal value. All components of the product are necessary in order to be eligible. If your items do NOT meet the outlined requirements, we will not accept it and it will be returned to you.

All exchanges must be approved via email: customerservice@parkermountainmachine.com

Exchanges do not carry a fee.

The customer is responsible to cover return shipping costs.

If your order meets the outlined requirements, please ship it back to us at:

Parker Mountain Machine
19 Fire Rd 13
Strafford, NH 03884

It is IMPERATIVE that you include a copy of your invoice in the box and write what you are exchanging for.

If your items do NOT meet the outlined requirements, we will not accept it as an exchange and it will be returned to you.

Please return your items in APPROPRIATE packaging. Any exchanges that are damaged due to negligence of proper packaging, cannot be exchanged.


**If the return is a result of PMM’s error (product defect or incorrect item, etc.) PMM will provide a shipping label and the option for the correct item to be replaced or refunded, whichever you would prefer.

Please email customerservice@parkermountainmachine.com for all return queries